IT Governance & Operationsinnovatechp2020-08-08T05:33:26-07:00
IT Governance & Operations
ITSM Advisory Services
We offer our clients Information Technology Service Management (ITSM) consulting and training services, using best practices such as the Information Technology Infrastructure Library (ITIL®), TIPA®, TOGAF®, and standards such as ISO 20000. We provide an approach following the typical following stages: maturity/capability or audit assessment, existing process mapping, GAP analysis, planning, definition of the new processes, performance measures, validation, training, implementation, review and maintenance.
Tools and Platform Selection and Deployment
We support our clients in the process of selecting and deploying the right ITSM tools to support their Service Management processes and requirements. From assessment of the “as is” and requirements definition to identification and selection of right tools up to final support in deployment.